What you do defines who you are. The actions you take and the options you choose are the things that define your shape in the world.
If you are ever in a situation where you are considering saying “It’s Just Business”, then take a moment and think about why you are about to do this.
When you remove yourself from the discussion in this way, then you are often attempting to shift responsibility for something away from yourself. You are suggesting that this third party, the impartial arbiter, this other, “business” is responsible, where you are not.
This is probably an emotional or difficult moment, so you may not be able to course correct in the flow the first time you notice it. If not, you can pick-up after the conversation and reflect later.
There is an emotional, personal connection in all relationships, no matter how professional they may be. If you can recognise this then you can empathise with the other person in the conversation and build a more meaningful relationship, even if the news you are delivering is hard to hear or likely to disappoint them.
Don’t let it be Just Business, own your actions and you’ll be a better leader, and a better person.