It’s easy to recognise the complexity and difficulty of your own role, especially when it’s a specific niche or requires a significant amount of expertise.
It can be harder for us to recognise that same complexity in the roles of others. Whether it’s those of you who write software assuming that design is easy, or people in finance who feel like complex products should spring into life fully formed and predictably, when you look at what “they” are doing, you quickly oversimplify.
How to you prevent yourself doing it, and how do you protect yourself from it happening?
Both sides are pretty similar, you need to go on the journey and walk a few miles in the shoes of others.
Stop and think hard about a job that isn’t yours, but you think is easy. What’s driving that thinking. Do you have any evidence, or is it just a feeling?
If it’s a feeling, seek out an opportunity to join in on the complexity. Sit in on a user research session and watch the skills of an experienced questioner gathering powerful insights. Get a software engineer to run you through the systems and show you how new features are launched. Spend half an hour with a finance professional to understand how they join together complex data sources to create vital governance reports.
Once you can see the complexity, it’s a lot harder to write them off as having it easy.
So if you are suffering the slings and arrows of someone shouting “simple”, then you need to get them inside and see that difficulty. It may be harder as if they don’t recognise the pain, they won’t be as proactive.
Appeal to their experience or see their insight. Get them into a session where they’ll see the difficulty and how you need experience to do well. If you can safely let them experiment in the space then that’s even better. Practical experience of failure will live on in their mind as a lesson far longer than seeing you succeed at something they still think is eay.
Recognise the craft and contribution of others, and help others to recognise your own craft. When everyone understands this, then you’ll form more effective teams, and crush complex problems by pulling in all the relevant experts at the right time.