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Coaching

Try it on for size

Once you’ve got the hang of gracefully accepting the gift of feedback, then consider a next step of trying it on for size. In the corporate world, we get a lot of “constructive” feedback, which is code for something the feedback giver thinks you aren’t doing particularly well.

The first reaction is the defensive denial, which we’re moving beyond thanks to the practice of graceful acceptance.

The next stage is the long form denial and rationalisation. That’s where we find some other reasons to discard the feedback provided. It’s wrong, misguided or doesn’t match my style. Very rarely that’s 100% true. What’s more likely is that it’s not fully wrong, nor truly correct. It’s filtered through the knowledge and bias of the feedback giver, so it’s right for them, but not quite right for you.

Speaking from personal experience, telling them where they are wrong doesn’t work! It’s a second order failure of the graceful acceptance model, it’s just delayed a bit from the initial sharing of the feeedback.

So, instead of discarding it or telling people they are wrong, what can you do?

Just try it out.

Find some low risk scenarios to trial it. Maybe you’ve been told that your questioning style feels aggressive, but you think you are just direct. Hold off questioning in a big forum like an all hands for a while, and instead try out some softer techniques in a team meeting or other small group.

Go heavier than you feel comfortable with. You are trying this idea on for size, and you know it’s not something you 100% agree with, so it’ll be tough. If you dial up to 11, then you’ve got a fair shake of hitting a 7 or 8.

Think about how it felt, see if you can get any specific comments about it, compare the inside and outside views to find the truth that’s somewhere in the middle. You blend this fresh feedback with your own values and styles, and find the right change for you.

The power move is to then take this change and show it in-front of the person who’s given the constructive feedback. You’ve wrapped it in your own authentic style, so are happy. They see a change, so they are happy the feedback was taken on board.

Finally, if trying it out really doesn’t do anything for you, then you are still able to “return the gift to the shop”, fully aware you gave it a fair shot.

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